1. What sizes do you offer, and how can I find the right size?
Our products are available in standard sizes from XS to XL, as well as in one-size options. Size availability may vary depending on the item. To find your best fit, please refer to the size chart on each product page, where exact garment measurements are provided. You’ll also find fit recommendations in the product description and our size guide to assist with your choice.

2. How do I know when an item is (back) in stock?
If an item is coming soon or currently out of stock, you can request an email notification for when it becomes available again. To use this feature, select the desired size on the product page, click “Notify Me When Available,” and enter your email address. You’ll receive a notification as soon as the item is back in stock.

3. Can I modify, cancel, or add items to my order after it’s placed?
Once you place an order, it is quickly processed and packed, so unfortunately, adding items, modifying, or canceling the order is not possible afterward. However, you can exercise your right of withdrawal and return the items. For more details on your right of withdrawal, click here.

1. What payment methods do you accept?
We currently offer the following payment methods: credit card (Visa, Mastercard, American Express, UnionPay), PayPal, Shop Pay, Apple Pay, Google Pay, iDEAL (for Netherlands) and Bancontact (for Belgium). Simply select your preferred option at checkout.

2. Are there additional fees for certain payment methods?
No additional fees are charged for any of our payment options. The final amount displayed in your cart is the total amount billed to you.

3. Is payment in the online shop secure?
Yes, protecting your data is very important to us. All payments are processed over secure, encrypted connections. We also work exclusively with certified payment providers to ensure maximum security of your information.

4. Can I use gift cards or discount codes for payment?
Absolutely! You can enter gift card or discount codes in the “Discount Code” field during checkout. The amount will automatically be deducted.

1. How long does shipping take, and what are the costs?
The delivery time for orders within Switzerland is typically 1–3 business days. For deliveries to Germany, Austria, and other EU countries, shipping usually takes 2–4 business days.

Shipping is free for orders over 300 EUR/CHF. For orders up to 300 EUR/CHF, shipping costs are as follows:

• To Switzerland: 4.90 CHF
• To Germany and Austria: 4.90 EUR
• To other EU countries: 9.90 EUR

Shipping costs will be displayed during checkout after entering your delivery address.

2. Can I track my order?
Yes, once your order has shipped, you’ll receive an email with a tracking number. Click the link to track your order status at any time.

3. What happens if I’m not at home when my order is delivered?
If you’re not at home, your package will usually be left with a neighbor or taken to a nearby pickup point. The courier will leave a card with further information on where to collect your package.

4. Can I enter a delivery address in a country different from where I’m placing the order?
You can select the delivery country in advance on our online store or during checkout when entering the shipping address. Please check our available delivery countries for further details.

5. Can I change the delivery address after placing the order?
Changing the delivery address is only possible if the order has not yet shipped. Please contact our customer service immediately so we can check if a change is feasible.

1. How can I return items if they don’t fit or I don’t like them?
You can return unworn items within 30 days of receipt. Returns are free of charge – a return label is already included in your shipment. We can only accept items purchased directly from elhofreestyle.com. If you purchased an item elsewhere, please return or exchange it at the location of purchase. Be sure to check our general return policy here.

2. How long does it take to process my return?
Once we receive your return, it may take up to 10 business days to process your refund, which will be credited to your original payment method. You’ll receive a confirmation email once the refund has been issued.

3. What should I do if my item is damaged or defective?
If you receive a damaged or defective item, we apologize for the inconvenience. Please contact us immediately with your order number and a photo of the damage so we can assist you as quickly as possible and arrange for an exchange or refund.

4. Can I exchange items?
We currently do not offer direct exchanges. Please return the unwanted item and place a new order for the desired product. Once your return has been processed, we will refund the amount from the original purchase.